2. DISCUSS: What have been your experiences in Assessing Needs?

Number of replies: 44

Think about a time when you have been witness to a well thought out needs assessment - what did that look or feel like?  How did it help the program to succeed?  Who was involved? (Post a response and respond to two colleagues...)

In reply to First post

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Melissa Spoon -
My first idea was to say I did not have any experience with assessing needs but that would not be true. We might not have called it that, but we did it. I worked for a Chief who had us look at the issues in the squadron and find out what needed to be fixed in order to pass an inspection. The biggest part of the assessment working was the fact that after issues were identified we had leadership behind us in order to hold people accountable to fix things.
One of the most important things I would think for needs assessment is talking to the right people. If you just get the opinion of one group of people or just one or two people, you will not get a true picture. I think it should involved lots of different people who are inspired to help change things and willing to help see it to fruition. There are lots of people that will complain about issues, but then do not want to help with the solution. Finding the right people is a huge part of being successful.
In reply to Melissa Spoon

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Celeste Carmichael -
That's a great example Melissa - where are the gaps? How do we find out more? Are there data points that could help answer questions? Who are the people that have the most information that can inform the situation?
In reply to Celeste Carmichael

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Melissa Spoon -
So I think the gaps are not asking the right questions or not the right questions to the right people. I just hit my first wall. I think the people that do the work on a daily basis is one of the keys. Leadership can be sometimes out of touch with what the people want so it is important to find out the truth from the people on the ground doing the work.
In reply to Melissa Spoon

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Joshua Perry -
I agree with you especially on this! The people doing the work themselves can provide the best input. Finding the right people that are passionate about what they are doing can make all the difference in the world. I think the issue of leadership being out of touch can be addressed with more consistent communication. If leadership can help address the needs of the people on the ground doing the work as it comes up as opposed to after the fact it should only help that program.
In reply to Melissa Spoon

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Mallory Illsley -
Melissa, I agree that a major component of assessing needs or a successful project come from a wide variety of opinions/ observations. In addition, having the right people who are passionate about making a change to support the project will help push the project over obstacles and put the project in the right direction for obtaining your goals.
In reply to Melissa Spoon

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Ryan Kincaid -
I similarly kind of thought maybe I hadn't assessed needs, but I definitely did this while teaching, though we called it evaluation/assessment. I learned to use an assessment (test/quiz, etc.) with very intentional questions to see where the gaps in learning were. I agree with you - and think that, in order for a needs assessment to be valid, you need to ask the right questions. Rather than trying to "trip up" or confuse students, teachers should ask a straightforward question that a student who knows/understands the content can answer accurately, so that in incorrect answer is (hopefully) only indicative of a lack of understanding or need to learn it differently. Similarly, in 4-H, we need to ask the right questions, and seek the most effective information, in order to determine a course of action. I want to evaluate our programming to see which youths we are not reaching, because that in and of itself indicates a need. If we are a youth development organization, but are not reaching all youths, then we need to do something differently.
In reply to Ryan Kincaid

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Vicki Fleming -
I love the idea of asking the right questions. We are trying to figure out how to retain our teens. We were thinking a podcast club but then were told that youth don't like podcasts so, let's create a media club? We still haven't figured out the right approach but we have worked with the PRYDE scholars and Jon McKenzie's Media Lab to put together a program. We need to do that next step of asking those questions and truly finding a way to use the programmatic things that have been created for us.
In reply to First post

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Rexx-Javier Isley -
Way2Go created a Transportation Equity Needs Assessment for our community, which was already in progress and finishing up when I started with CCE Tompkins.
(You can read about TENA here: https://ccetompkins.org/community/way2go/transportation-equity-needs-assessment)
It's been an interesting experience joining my team at a time when we're still processing and assessing the data, as opposed to coming in while the survey was being distributed, or after the results have already been published.
While I believe the data will be incredibly valuable in the medium and long-term, it might not actually be available for me to use in the short-term for my Travel Training program.
Regardless, I look forward to addressing issues as best I can, especially with the reminder that data is a significant - but not all-encompassing - source of information and perspective.
In reply to Rexx-Javier Isley

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Melissa Spoon -
RJ, I can understand coming into a project late. The grant that I am working on is in year 3 of a 5 year grant and so other offices have already being doing it for a few years. In one aspect of it, I have a lot of people I can ask questions of and they know a good way to help out. On the other hand I feel like I am way behind the power curve. I had a sit down today with the Master Gardeners and really had a discussion about they felt was needed and although my vision is somewhat inline, it makes sense to go with her vision since she has been in the community for years. It will be interesting to see. You are totally right about the source being vital!
In reply to Melissa Spoon

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Ryan Kincaid -
This reminds me of something I read recently about working collaboratively rather than competitively for resources - it can be helpful to work together to accomplish common goals.
In reply to Ryan Kincaid

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Meghan Kerr -
Hi Ryan. I like the idea of working collaboratively to accomplish program goals. It makes sense to me that combining the strengths and resources of different groups with overlapping program areas can only make for a stronger program.
In reply to Rexx-Javier Isley

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Celeste Carmichael -
RJ - is there any data from the grant proposal that could be helpful for a review? Who are the lead people who could help better inform you? Do you have any participant data that could help? Needs Assessment is as much a mindset (where are there gaps and how can I gather info) as it is a report or handy info. One of my fav ways of assessing needs is having conversations -- (intentional) and keeping track of responses (Qualtrics). I'll send along a short tutorial of that process in the week ahead as I use it alot and have found it to be very helpful to move things ahead and share data that I can use to report back to leads.
In reply to Celeste Carmichael

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Rexx-Javier Isley -
Celeste - Thank you for the resources within Qualtrics! I wasn't familiar with the system, and based on conversations so far, it doesn't appear to be something my Team uses. I definitely already see opportunities to collect better information, and also to streamline our reporting process in a way that saves us all time and stress. I'm gaining a ton of new information for my own use, while also creating opportunities to share things with my Team and help us all have more effective and informed processes!
In reply to Rexx-Javier Isley

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Mallory Illsley -
RJ, I understand how hard it is coming into a project late. I also remember you stated that not every extension has a position like yours so that must be hard finding mentors. As Celeste asked, is there anyone that could help you that understands the previous time/ beginnings of the project? Also, maybe you could host local out-reach programs to listen to the communities needs and promote your project, or you could mail out or do online surveys to get some short-term data that would help you see where the gaps are in the community?
In reply to First post

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Celeste Carmichael -
I subscribe to the "three-legged stool" strategy for assessing needs - using 3 methods to help foolproof my own personal assessment. My favorite start is to think about a few open ended Qs that help me better understand a situation - and then work with a team (committee or colleagues) to go off and talk to people - ask the predetermined Qs and document responses. Then the committee or colleagues all comes back together and looks at (if we have data) what we heard. This strategy gets me out of my "solutionist" brain...and helps me look at the big picture. It also provides a broader picture that gives me info to be able to write or talk about the problem. Recently I did this with a park committee that is working in my Village. While we thought we knew the problem and solutions -- having discussions and collecting data helped the village trustees to be able to trust us more, and we had data that allowed for us to draft a grant proposal that people in the community were more ready to support. After all - they were their ideas...not just the ideas of a small group of people :).
In reply to Celeste Carmichael

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Ryan Kincaid -
I think I struggle with this too - I see what seems to be a need/issue/problem, and immediately try to solve it. I have been trying to work on helping create opportunities for others to address what they see as needs/issues and provide tools/resources for them to make progress. I organized a mini-grant focused on positive environmental change while in Oregon, and had an amazing experience working with a 9 year old who wanted to create a nature-based summer program. I am excited to be helping the Civic Engagement PWT organize our current mini-grant, and am excited to have youths in Wayne County 4-H in it.

I want to work to kind of hold on to my initial ideas sometimes - when I jump in and think/say "Ooh, we could do ___!" and rather ask questions that get at the root of various issues; I've been doing this more in our Advisory Committee, and in a recent meeting, there were two things I had written down as ideas, and in the course of the conversation (with parents, club leaders, etc.) both had come up, before I said them/without me mentioning them. I could also talk with our SOAR program ("Strengthening Our Area Residents") to see how they work with and support community members trying to start local initiatives.
In reply to Celeste Carmichael

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Meghan Kerr -
Hi Celeste. This is really helpful - the way you described your process for assessing needs. It makes sense to talk to many people to have a broad source of ideas and data to support your conclusions. Even if you end up coming to the same conclusions you would have otherwise, now you have lots of data to back it up!
In reply to Celeste Carmichael

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Christina Nadolne -
I think you have a good approach. To think of questions to help understand the situation is a good way to look at the problem from other views. On the debate team, often our coach would ask us to argue the opposite of what we believed to be true. This prepared us for many arguments that may come our way.
By speaking to stakeholders, and community members, it helps to bring in buy in. I think many in the public think there are just people behind a door making decisions for the masses without input. By asking within the community to bring input, it may allow for creative solutions, but also gives an opportunity for people to be heard. It does allow for more trust.
In reply to First post

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Mallory Illsley -
I am just beginning my experience in assessing needs within the community or from raw data, quantitative data. In the past, assessing needs may have had a different title or was done in a different way in my past jobs. What I relate assessing needs to is when I was a soccer coach at the high school level, and as a manager at an equine facility. As a coach, the only data I had was the past season game records which told the final scores only, and did not include shots on goal, corner kicks, free kicks etc. I also had my roster which told me how many players I would have for the season. After meeting the players and having a few preseason practices, I would assess or evaluate what areas both the individuals were lacking and the team as a whole. As a manager, again I wasn’t recording a lot of data, but observing the farm dynamics and listening to the owners, staff and clients to make the best decisions and prioritizing changes that needed to be made. Now, I would like to do a deeper dive into the data and records of my position to see what programs where offered the most and which programs seemed to be making the most impact from exit surveys. In addition, I also think it is important to still use our senses to assess what needs should be met. For example, listening to coworkers, community members, teachers, and observing the practices and patterns of our community’s. In my field, it seems as though many kids and community members know what composting is, but they do not know how to do it, or understand the science behind it, or have not taken the steps to initiate a composting practice.
In reply to Mallory Illsley

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Celeste Carmichael -
So many important reflections here Mallory. We "assess" and "evaluate" in every corner of our worlds for sure. We should schedule a time to look at the reporting data for solid waste data for Broome for the last few years. It might be helpful to see it - maybe it will match what you know - but it might clarify other things. I'll reach out to you.
In reply to Mallory Illsley

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Christina Nadolne -
Hi,
As a sports person, I think you make a great point. There is more to the data than just one stat. In addition, your point about people being involved is vital. For instance- as a parent of a goalkeeper, a score of 0-1 may not show a perfect picture. There could have been a red card given to a center defender or the goal may have been a result of a PK. A score of 6-0 may show that the other team didn't have a regular position goalie in that game.
It doesn't take into consideration the weather- may have been an incredibly hot day, or pouring rain out.
It doesn't take into consideration the amount of subs that were on the bench and used. It doesn't take into consideration what day of the week it was (maybe a Saturday 9 am game is not ideal for teenagers).
I think it is important when you are new to look at what is working and not working before making drastic changes.
In reply to First post

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Ryan Kincaid -
I think I definitely have more experience with assessing interests, though I think sometimes interests are related to needs. For example, someone might say that they want to sit down for a few minutes after work, and that may be indicative of the need for a break after a stressful day. I have created many interest surveys over the past several years - targeted towards particular audiences and which help me gather input/insights. I am thinking back to a survey I created for teachers in Oregon when I was serving with AmeriCorps there. I was trying to get a sense of both their need and interest in Science, STEM, and environmentally-related professional development, and also figure out when might work best to hold such a session. During college I created after-school programs, some of which were more focused on needs, some more on interests; one need that I knew existed in Geneva, based on my lived experience growing up there along with numerical data, was that graduation rates were exceptionally low. I did some research to see what age group to target, and based on the research at the time it seemed like middle school/before the youths reach high school, would be ideal, so I targeted that age range.

Thinking about my current project, and the idea of special interest clubs, I am seeing that there are opportunities to address both needs and interests, though the latter feels easier to determine; a youth can say "I like cats - it would be cool to have a cat club", but might struggle to advocate for a club or special supports to help them feel more included. I want to find demographic data for Wayne County and compare it to our enrollment data to determine which audiences we are not reaching. I have a sense that there is a need for programming (clubs and/or other activities) focused on/centralizing youths who speak Spanish and/or are part of migrant families, as well as youths with disabilities/various ability levels... but I don't know what the numbers are so I can't "prove" it. Researching a bit will provide me with the evidence to back up what I've been noticing.
In reply to Ryan Kincaid

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Rexx-Javier Isley -

This is all so great to hear, and though I'd love to discuss a bunch of these ideas, there's a particular piece I wanted to dial in on!

You may consider contacting the NYS Office of New Americans to connect with some communities and families in your area, as the Spanish-speaking and/or migrant populations you're speaking of are sadly often left behind in community development.
Speaking from my own experience - and the conversations I've had with other first-or-second generation families, it's can be a struggle to find a place in community groups, particularly if the outreach doesn't make it a priority to reach us.
Some families push for their children to have a "better" life here, but that can create a divide both between generations, and from our own histories as immigrants. (I specifically avoided learning Spanish, going so far as to study other languages in schools, simply to avoid some of the stigma and pressure I experienced from peers and educators.)
Demonstrating the potential and value in community work is an especially powerful way to connect those that may struggle to find a place here, whether they're uprooted from their own ancestral histories, or experiencing a different way of life here in the US than their family before them.
Thank you, truly, for considering these populations in the work you're doing! I continue to be impressed and inspired by everyone in this group.

In reply to First post

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Meghan Kerr -
The first thing I thought about in assessing needs was of the needs assessment completed as part of a grant proposal. I used to do this in a former job. At that time the non-profit was in the process of restructuring and bringing on a new board of directors and designing a slightly altered purpose and mission. And at that time, the needs assessment for proposals was more of a how can we adapt out organization to access this funding source instead of how can our organization meet the needs to the community through this proposal. It was kind of a slight distinction, but an important one because the result was projects that weren't always in line with the objectives of the organization. It makes me think about how important it is to make sure the needs assessment part of a project aligns with the goals of the organization. Comparing this with another non-profit we worked with closely, which had very well-defined goals, I remember thinking that their programs were set up and funded to meet the specific goals of the organization, And the needs assessment that they did before taking on a new program was well thought out. They reached out to their volunteer network, the state, and other partners, making sure everything was in place. They also had a really involved board of director and core partners to help guide the organization. This process definitely helped the organization and its program to succeed,
In reply to First post

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Christina Nadolne -
That is an interesting question. One thought is when our elementary school parents were complaining about the need for air conditioning in the schools. We were going through a heat wave and parents assumed that it was too hard to learn in the classrooms.
Parents went to administration and complained, and they said that they don't hear the same complaints. They stated there was no evidence to show that it was actually too hot in the classrooms for teaching to occur. They offered thoughts including having windows and fans, and a circulation system in the schools.
The parents did not accept this as an answer so started to ask some of the students about the heat in the classroom. Then started to ask the teachers. All said it could be pretty warm in the rooms, but they were making it work.
It was decided to look at actual data- so thermometers were purchased for all the classrooms to measure the temperature in the classrooms at different points during the day.
In addition, we spoke to the nurse to discuss any input.
Then, an open forum was created for educators and other school professionals to freely speak about the situation.
After all of this, it was determined that there was some detriment to the heat, to all those in unairconditioned spaces in the school. The average temperature in some classrooms was over 85 degrees in some cases.
After hearing all of the info, we were able to take the information and move it into a bond for the district. By showing actual information to back a thought, it allowed better buy into the program.
So althouth this is not an actual "program" it was a step in the success.
In reply to Christina Nadolne

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Joshua Perry -
I really like this example it shows the diversity in opinion between different members of the issue while taking in real time data to improve on the "program". I think this shows a situation where all factors were taken into consideration while again using hard data to improve on it.
In reply to Christina Nadolne

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Harrison Tobi -
I really like how you used the thermometers to get actual data to back how you addressed your needs. Collection of field data (bay scallop population densities, survival, parasite analysis, etc.) is paramount to the Peconic bay scallop restoration program, for both the general public and baymen (fishermen) want and need to understand what is going on with the fishery and how our research is properly addressing industry and community needs. Without the field data, there would be no real evidence of what is happening with Peconic bay scallop populations and it would show that no real effort was being taken to address the need, which is restoring the Peconic bay scallop fishery and the associated socioecomonic factors. Taking the time get real data and then presenting the data to the stakeholders shows that you hear and care about their needs and it also shows that you are willing to invest your time and energy to help solve the problem.
In reply to First post

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Ernie Francis -
Title: Enhancing Sustainability through Local Plastic Recycling and 3D Printing

Overview:
The focus of this needs assessment is to address the pressing issue of single-use plastic waste, with a specific emphasis on discarded water bottles. While the public discourse often centers around the reduction of plastic straws, this assessment shifts its attention to the substantial volume of waste generated by water bottles. Recognizing the innovative efforts of hobbyists who repurpose these bottles into plastic filament for 3D printing, the objective is to explore the feasibility of scaling up this initiative into a professional, community-based service.

Key Points:

Current Issue: The prevailing problem in the community is the excessive use and disposal of single-use plastic water bottles. This contributes significantly to environmental pollution and waste accumulation.

Hobbyist Initiative: Hobbyists have demonstrated the potential to transform discarded water bottles into valuable plastic filament for 3D printing. This has sparked the idea of implementing a professional and scalable version of this process.

Local Resource Utilization: The local library already provides 3D printing services to the community. The proposal is to establish a desktop extruder capable of processing PET plastics extracted from discarded items. This resource would be readily accessible to the public, enabling them to witness the recycling process and actively participate in recycling efforts.

Educational Component: By establishing this extruder and promoting its use, the project aims to educate the community about recycling practices and sustainability. It serves as a tangible example of how recycling can be a localized and engaging process, dispelling the notion of 'out of sight, out of mind.'

Collaboration with the Library: Early discussions have been initiated to engage the local library in this endeavor. The intent is to explore opportunities for collaboration, potentially leveraging their grant structures and existing infrastructure for the benefit of the community.

Project Stage: It is essential to note that this initiative is currently in the early pre-alpha stage. A meeting is scheduled with the local library to gather additional information, gauge their interest, and potentially establish a framework for collaboration.

In summary, this needs assessment seeks to address the problem of single-use plastic waste by examining the viability of scaling up a hobbyist-led initiative into a professional, community-based service. The collaboration with the local library holds promise in furthering the goals of sustainability and community engagement.
In reply to Ernie Francis

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Scott Curatolo-Wagemann -
Hi Ernie- As someone who deals with marine debris issues, I agree that it seems that plastic straws seem to garner all the attention. While straws are certainly are a part of it the marine debris issue, they are not the only one. I like how you have assessed both the need to address single-use plastics and the need of the hobbyist community.
In reply to First post

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Joshua Perry -
My experience in assessing needs comes from experience in the private sector before my time with Cornell. The previous hatchery that I worked at attempted to develop an educational program that would bring the general public into growing shellfish (kind of like our SPAT program). Everything was thrown together without assessing whether the need was there, who the target audience was as well as lack of assessment after the program ended. No data was taken at all. It was an eye-opening experience to show how to not go about implementing a program. I think the program would have been more successful if a step back was taken to better organize and assess whether or not the program made sense to the audience it was trying to engage. I think when designing a program, you need to take so many different variables into consideration in the planning process before implementation. Now at Cornell being able to be a part of and observe successful programs planning is key and learning from past mistakes only helps you assess success or failure.
In reply to Joshua Perry

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Harrison Tobi -
Josh, I completely relate to this. When I worked in the private industry before joining CCE, my old boss would often jump headfirst into a project, idea, or effort without taking a step back to look at the bigger picture. It most often "go, go, go" which led issues with stakeholders, employees, safety (huge issue), and the quality of the work. I definitely some good skills directly, but a lot of what I learned at that job was what not to do. My old boss was often confrontational with his employees, colleagues, and stakeholders if their needs/concerns/ideas did not align with his. I saw him burn a lot of bridges (including myself) and ruin a lot of potentially fruitful relationships that could have produced great ideas and resources that would have helped the community (aquaculture) that we trying to help improve. It is so important to be patient and listen to the needs of people who are directly involved with the work a program or company is doing. Moving or expanding to quickly with an idea or project can result in the whole effort being a wash, and often, detrimental to the overall program.
In reply to Joshua Perry

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Linda Altenburger -
Hi Joshua. I can relate and appreciate your noting the value of data to insure optimal success of implementing a program. Without such, a program is more likely to fall flat on its face. Then all that time and energy has been wasted leaving many disappointed and frustrated. It is so important to follow a successful model (ie. Target Model) whereby needs are assessed, data collected, design focused on outcomes, develop strategies and program, implement and evaluate/report successes/challenges.
In reply to First post

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Harrison Tobi -
Coming from a background of aquaculture and aquaculture research prior to joining CCE, a lot of my work was listening to customer feedback regarding the quality of our product (aquaculture oyster production) as well as visiting aquaculture farms and going to conferences and listening to the needs from the people in the industry (aquaculture research). In regards to oyster quality feedback; if a customer emailed or called with a complaint about shell size or shell thickness, we would use this feedback to modify our production. Conversely, if a customer provided positive feedback, we would then use that information as well. Taking the bad with the good was essential to make sure the reputation of the product was meeting the needs of the customer base, for the customer dictated how many oyster we sold, which dictated if we got paid or not. On a more community based level, when communicating with folks in the aquaculture industry, a lot of good research ideas came to fruition from hearing about problems farmers were facing. For example, a common need we often heard was that farmers wanted diversify their crops so they were not just growing oysters. Growing a single crop leaves farmers financially vulnerable if a parasite or disease is introduced to their crop. The need for diversification of crops by farmers led to a lot of research investigating the culturing of bay scallops in different environments (subtidal, intertidal, open ocean, etc.) to address so our research could be applied to a variety of farmers.

At CCE, I am largely responsible for the research, fieldwork, and communication regarding Peconic bay scallop restoration. With the mass die-offs of commercially harvestable Peconic bay scallops that have been occuring since 2019, I recieve a lot of direct communication from baymen. The primary need of the baymen is for my team to work to identify methods to restore Peconic bay scallop populations. Communicating the science behind the die-offs as well the research and results we currently have to create a more resiliant Peconic bay scallop population to the baymen is very important. I have found that most of the baymen are very responsive to hearing about our research and really want to support our research in anyway they can. Understanding the needs of the baymen, and giving them a space to discuss their troubles and concerns is very important. Listening to the baymen and responding to their emails or phone calls informs them that my team cares about them and that the research we are doing is to help them. Keeping them informed on the research aspects also helps make them feel involved and part of the solution. Listening and communicating with the baymen has helped the program succeed becuase they are vocal about their support of the program, whether it be communicating with local government officials or writting Letters of Support from proposals.

Lastly, on a more microscale level, I think another aspect of assessing needs would be with my team. I like to sit down with my team as often as I can and discuss ideas, successes, problems, and needs. This is very important when managing budgets, and helps reduce suprise issues. It also empowers my team, for it gives them a say in what happens with the program and makes them feel comfortable discussing issues that need to be addressed. I have been witness to times when issues and needs that were originally small did not get communicated in a timely manner, and the issue grew larger and the person who had the issue grew less willing to communicate because they waited until it was such a large problem that became worried about discussing because they thought they would be reprimanded. When the person finally told their supervisor about the issue, it was taken well by the supervisor, but did set the team back because the problem was bigger and we had less time to fix the issue. I guess the morale of this story is that communication is fundamental and it is important for employees and surpervisors alike to feel commfortable assessing and discussing needs and issues as soon as possible.
In reply to Harrison Tobi

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Scott Curatolo-Wagemann -
Harrison, I agree with so much of what you have in your second and third paragraphs. When I first started supervising, my initial thoughts were assessing what I thought were the needs of a program, rather than reaching out to staff and stakeholders. In developing programs assessing the needs of the stakeholders and actively engaging them is what can ultimately create a successful program. As you mentioned, building that trust with the baymen can not only benefit the current program, but it sets the stage for future collaborations.
Communication with staff has been key as well. Prior to the pandemic, it felt like I only called team meetings when things got out of hand, or we were behind. The remote work during the pandemic necessitated the need for weekly meetings. We have kept that going even though we are no longer remote. The communication we have established during our meetings has enabled everyone to stay informed and more importantly to have a say in what goals and objectives the team is aiming for.
In reply to Harrison Tobi

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Linda Altenburger -
Hi Harrison. I wanted to comment on your keen sense of understanding needs when it comes to your team as you highlight in your last paragraph above. I agree that it is so vital to gather you team regularly, solicit feedback surrounding their challenges and truly listen to their needs and celebrate their successes. Meeting regularly helps everyone to not work in silos but to truly recognize that we are only as strong as our weakest link and to support one another.
In reply to First post

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Linda Altenburger -
I have probably only been involved in 1-2 well thought out needs assessments. The one that comes to mind was in the hospital setting where we needed to consider purchasing /implementing computerized diet office system to be integrated with hospital wide system. I surveyed our end users, front line staff, Physicians, etc. Conducted site visits to see the various system options in use and determine how user friendly, pros/cons with each, implementation timelines, learning curb, down time, etc. Met with various vendors to learn about their products and the service and support they would guarantee. Evaluated costs and budgets. And conducted internal surveys. Ultimately once decision was voted upon and selected. It was very important to keep all stakeholders informed of timeline and and hiccups along the way. Held internal celebrations along the way for encouragement for staff involved in detailed data inputs. Finally celebrated go live and stayed visible to handle unexpected problems thereafter.
In reply to Linda Altenburger

Re: DISCUSS: What have been your experiences in Assessing Needs?

by BRITTANY NAUMANN -
Linda, I love this example and it seems very well thought out and carried through.
In reply to First post

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Vicki Fleming -
I am trying to think of a time when I had the luxury to have time to do the whole program development process. I can point at a lot of successes but we more accurately stumbled into them. We created and they came.
In reply to Vicki Fleming

Re: DISCUSS: What have been your experiences in Assessing Needs?

by BRITTANY NAUMANN -
Vicki, I had some of the same thoughts. We got lucky in a lot of ways but now how the opportunity to be more intentional.
In reply to Vicki Fleming

Re: DISCUSS: What have been your experiences in Assessing Needs?

by Ernie Francis -
"If you build it, they will come"

-Field of Dreams
In reply to First post

Re: 2. DISCUSS: What have been your experiences in Assessing Needs?

by Linda Altenburger -
I have not had any prior exposure for using a formal program model. Although I have used fishbone diagrams to plan out steps involved, who my supporters would be, form committee/team, brainstorm and plan together, etc. For this project I would use a Target Model so I can clearly aim for my target.
In reply to First post

Re: 2. DISCUSS: What have been your experiences in Assessing Needs?

by BRITTANY NAUMANN -
My experience with assessing needs comes primarily with evaluating existing programs or surveying the community on programs they would like to have available. This was done with paper and digital surveys as well as in person and digital focus groups. My concern with that is that we might be missing out on certain communities that don't have access to technology or transportation.
In reply to BRITTANY NAUMANN

Re: 2. DISCUSS: What have been your experiences in Assessing Needs?

by Ernie Francis -
Valid point, where we are in the digital age and generation to use Technology, there are groups of people that may not know about our programs or have the means to voice their opinions. I think you hit the nail on the head with access to technology and transportation.